OVERVIEW
Your privacy is important to us, so Passenger2, a service provider based in the United Kingdom, has created the following Privacy Policy (“Policy”) to let you know what information we collect when you visit our Site https://www.passenger2.com (“Site”), why we collect it and how we use it.

The terms “You,” “Your,” “Yours” and “User” refer to the entity/person/organization using our Site.

When this Policy mentions “We”, “Us,” and “Our” it refers to Passenger2 and its subsidiaries and affiliates.

We will not hold sensitive information about you or transfer information about you to third parties without your permission, and you may request at any time a copy of all the information we hold about you.

WHO WE ARE
Passenger2 is a UK-based publisher & developer of Passenger2.

Our contact details are:
Address: 272 Bath Street, Glasgow, Scotland, G2 4JR
Phone Number: +44 (0)131 618 0960
Email: contact@passenger2.com

LAWFUL BASES
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Your consent. You are able to remove your consent at any time. You can do this by contacting contact@passenger2.com
2. We have a contractual obligation.
3. We have a legal obligation.

THE TYPE OF PERSONAL INFORMATION WE COLLECT
We will collect and process the following information:

• Name
• contact Information such as address, email addresses and telephone numbers
• IP address (automatically collected)
• web browser type and version (automatically collected)
• operating system (automatically collected)
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)
• Username

Sensitive Information: We do not process sensitive information.

HOW WE GET THE INFORMATION
Information You provide to us:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you register with us and set up an account to receive our products/services;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you enter a competition or promotion through a social media channel;
• when you make payments to us, through this Website or otherwise;
• when you elect to receive marketing communications from us;
• when you use our services;

Automatically collected information
When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.

This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.

Log data and Device information. We automatically collect log data and device information when you access and use the Site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.

Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about device’s operating system, .

HOW WE USE YOUR INFORMATION
We will use the information that we collect about you for the following purposes:

• Marketing/ Promotional
• Creating user account
• Testimonials
• Customer feedback collection
• Enforce T&C
• Processing payment
• Support
• Administration info
• Targeted advertising
• Manage customer order
• Site protection
• User to user comments
• Dispute resolution
• Manage user account
• Passenger2 Live Website Feature

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

HOW WE SHARE YOUR INFORMATION
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

We may share your information with third parties that we use to provide and support our Services:

• Payment Processing – PayPal
• Payment Processing – Stripe
• Invoicing and Billing company – WooCommerce
• Social media and advertising – Facebook, X, Instagram, TikTok, YouTube
• Comments & Forums – Facebook, Discord, X, Instagram, TikTok, YouTube
• Analytics – Google Analytics
• Communication platform provider – Facebook Chat, X Direct Messaging, Discord
• Support plarform provider – FreshDesk
  
  

We may also disclose your information to third parties:

• where required by law or regulatory requirement, court order or other judicial authorization;
• in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
• in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
• to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
• and to protect the vital interests of an individual.

PAYMENT INFORMATION
To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. All payment data is stored by PayPal or Stripe. You may find their privacy policy link(s) here: https://www.paypal.com/myaccount/privacy/privacyhub & https://stripe.com/gb/privacy.

YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:

1. Your right of access – You have the right to ask us for copies of your personal information.
2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at contact@passenger2.com if you wish to make a request.

THIRD PARTY LINKS
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

COOKIES
Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.

Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Passenger2 to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

Targeting cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.

INFORMATION FROM MINORS
This site and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Site or Services.

We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.

RETENTION
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

HOW TO COMPLAIN
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@passenger2.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk