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Passenger2 Refund Policy

Last Updated: 25 July 2026
This Refund Policy applies to all purchases of Passenger2 digital products, including Passenger2x, Passenger2 Pro/Lite, Passenger2 Manager, and any future digital content or services (“Software”).

Passenger2 is a UK‑based digital software provider. All purchases are governed by UK consumer law.

1. Digital Content & Legal Framework

Passenger2 software is classified as digital content under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Under UK law:

  • Once digital content is accessed, downloaded, installed, or used, the statutory right to cancel no longer applies.
  • Passenger2 provides immediate access upon purchase.
  • Therefore, all sales are final once access is granted, except where legally‑defined exceptions apply.


By completing a purchase, you acknowledge and agree that your right to cancel is lost once access is provided.

2. When Refunds May Be Granted

You may be entitled to a refund only if all of the following conditions are met:

  • A verified technical fault prevents you from accessing or using the Software.
  • The fault is not caused by your device, operating system, configuration, antivirus, firewall, or third‑party software.
  • You notify Passenger2 within 24 hours of purchase.
  • You provide all requested diagnostic information.
  • Passenger2 is unable to resolve the issue within a reasonable timeframe.


If the issue is resolved, a refund is not due.

Passenger2 reserves the right to determine whether a fault is attributable to the Software or external factors.

3. Situations Where Refunds Are Not Provided

Refunds are not provided for:

  • Change of mind
  • Accidental purchase
  • “I didn’t know what it was”
  • “I haven’t used it yet”
  • “I expected something different”
  • “I don’t like the results”
  • Failure to read product information
  • Unsupported devices or misconfiguration
  • Refusal to follow support instructions
  • Issues caused by third‑party software
  • Attempting to pressure staff with negative reviews or public posts
  • Loss of access due to breach of the EULA
  • Revoked serial numbers due to misuse, sharing, or piracy
  • Problems caused by user‑supplied media (logos, music, videos, etc.)


Passenger2 is not responsible for issues arising from:

  • Copyrighted or trademarked content the user imports
  • Airline branding the user does not have permission to use
  • Audio/video files sourced illegally
  • Corrupt or incompatible media files


4. Serial Number Activation & Refund Eligibility

Refunds cannot be issued once:

  • A serial number has been activated
  • The Software has been accessed
  • The Software has been downloaded
  • The Software has been used in any capacity


Activation constitutes full delivery of digital content under UK law.If a serial number is shared, leaked, misused, or used to access the Software, no refund will be provided under any circumstances.

5. Abuse, Fraud, and Misconduct

Passenger2 reserves the right to refuse refunds to users who:

  • Engage in harassment or abusive behaviour
  • Make false or misleading claims
  • Attempt to manipulate or threaten staff
  • Publicly post false information to force a refund
  • Repeatedly request refunds without valid grounds
  • Attempt chargeback fraud
  • Use VPNs or false identities to circumvent licensing
  • Breach the EULA or licensing terms


Passenger2 may block access, revoke serial numbers, or terminate accounts in cases of fraud or abuse.

6. Chargebacks

Initiating a chargeback without valid legal grounds constitutes breach of contract. Passenger2 reserves the right to:

  • Provide evidence to the payment provider
  • Revoke serial numbers
  • Terminate access to all Passenger2 products
  • Pursue recovery of losses, fees, and administrative costs
  • Report fraudulent chargebacks to relevant authorities


7. Technical Support Requirements

Before a refund can be considered, you must:

  • Contact support within 24 hours of purchase
  • Provide your order email
  • Describe the issue clearly
  • Provide screenshots, logs, or error messages
  • Follow all troubleshooting steps
  • Allow reasonable time for investigation


Most issues are resolved quickly without requiring a refund.


8. No Refunds for Outages or Service Interruptions

Passenger2 is not liable for:

  • Temporary outages
  • Hosting provider downtime
  • Internet or telecommunications failures
  • Maintenance windows
  • Updates or patches
  • Events outside Passenger2’s control


These do not qualify for refunds.


9. International Customers

Customers outside the UK agree to this UK‑based refund policy at the time of purchase. Refunds are processed exclusively under UK law.

10. Summary
  • All sales are final once access is provided
  • Refunds only apply to verified technical faults we cannot fix
  • No refunds for misuse, unsupported devices, or user‑supplied media
  • Serial number activation voids cancellation rights
  • Fully aligned with UK consumer law
  • Abuse, fraud, or misconduct voids refund eligibility


11. Contact

For support or refund enquiries:
Visit: www.support.passenger2.com
Email: [email protected]